At TippyToad, we take great pride in the products and customer care we offer to our customers. Our products and service is backed by our 100 percent satisfaction guarantee. Should circumstances arise that you need to cancel or return your order, please review our returns and refund policy below. We will ensure prompt processing of your order cancellation or return and credit to your account.
Returns must be post-marked within 30 days of order receipt. Orders returned without a Return Authorization Number on the package will not be refunded. We do not accept partial orders. Products altered in any way, including engraving, gift box removal, ribbon or decoration removal, or blemishes created by mishandling of the product, cannot be returned and will not be refunded.
* We guarantee the quality and accuracy of all our personalized products. Personalized products are non-returnable / non-refundable unless your item was defective or an error was made on your order. Personalized products can only be returned and refunded if we made an error on your order or your order was defective or broken and you do not want a free replacement order shipped to you.
** Once your return has been authorized by one of our customer care specialists, you have the option to receive a UPS shipping label via email for you to print and affix to your return package or you may choose to ship the item yourself via your preferred shipping method. If we create the shipping label and the return is for reasons other than error, defects or damage, the cost of return shipping label will be deducted from your item refund once we receive your return. The cost of the return label varies depending on the weight of the package and item(s) being returned. Shipping charges and return shipping charges are only refundable if we made an error on your order or the item you received was broken or defective and you do not want a free replacement shipped to you.
3. Upon authorization of your order return, you will be provided with a RA (Return Authorization) number.
4. Shipping instructions will be emailed to you. When applicable, a return shipping label will also be emailed to you.
When Will I Receive My Refund?
You will receive a receipt confirmation via email when your return is received and processed. This email will also confirm the credit card used to place your order has been credited. Once funds are credited, they will post to your credit card or bank account within 3 business days.