TippyToad Order Processing and Shipping Guidelines
Order Processing and Shipping Guidelines

TippyToad guarantees your order will arrive before the need by date entered on your order or your money back.

Please read all of the order processing and shipping information below before placing your order. If you still have questions, please call our friendly customer service staff Mon-Thurs 8-5 EST and Friday 8-12 EST at 1-844-847-8623 and we will be happy to help you.

Order Processing Times

Please note: Order processing times DO NOT include transit time for shipping. Please allow additional time for shipping.

Processing times for products vary depending on the type of product ordered and are listed on the specific ordering page for that item. Processing times DO NOT include shipping transit times.

Be sure to enter your event date in the 'Special Instructions' text box or 'Need by Date' box during checkout so we can guarantee your order is delivered in time for your event.

Estimating Your Order Delivery Date

Order processing times are in addition to shipping transit times. After your order is processed, allow up to an additional 6 business days for delivery via the standard ground shipping service. Expedited shipping is available for faster delivery. Note: Expedited shipping options reduce shipping time. Expedited shipping DOES NOT decrease published order processing times.

Expedited shipping options for faster delivery
  • UPS 3 Day Select - 3 Bus. Days
  • UPS 2nd Day Air - 2 Bus. Days
  • UPS Next Day Air - 1 Bus. Day

If you have questions about your estimated order arrival date, please call our customer service specialists at 1-844-847-8623 Mon-Thurs, 8am-5pm EST and Fri 8am-12pm EST.

* Please Note: Proof requests will add additional time to the item processing time. Printing will not begin until your proof is approved. Customer supplied art (for orders submitted with customer-provided art) also takes additional time to process. Please ensure you have enough time between order placement and your event date to receive your order on time.

*Additional shipping quotes may be required due to the bulkiness, odd dimensions and/or weight of items such as cups, plates, and napkins for orders shipped via:
  • UPS 3 Day Select
  • UPS 2nd Day Air
  • UPS Next Day Air
If additional shipping charges are required, our customer service department will contact you for approval BEFORE your order is processed.

If you are uncertain about the right shipping method to ensure timely delivery of your order, give us a call at 1-844-847-8623. We are always happy to help you. Office hours are Mon-Thurs 8-5 EST and Fri 8am-12pm EST.